Refund policy

Return & Refund Policy

Last Updated: July 5, 2026

Thank you for shopping with ExoticsStore.shop. We value your trust and strive to provide quality products and excellent customer service. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

By placing an order on our website, you agree to this policy.

1. Business Information

Trade Name: CHAVADA CREATION

Brand Name: ExoticsStore.shop

Managed By: Chavda Tushar Jagdishkumar

GSTIN: 24CKJPC4437Q1ZT

Email: exoticsstore@outlook.com

Phone: +91 91047 40030

Registered Address:

145, Darshannagar, Near Murgha Kendra,
Kapodra, PO: Varachha Road,
Surat, Gujarat – 395006
India

2. Return Eligibility

You may request a return if:

The product is damaged during transit.
You receive a defective product.
You receive the wrong product.
The product is missing parts or accessories.
The item delivered is significantly different from what was ordered.

To be eligible for a return:

The request must be submitted within 7 days of receiving the order.
The product must be unused, unworn, and in its original condition.
The product must be returned with its original packaging, tags, manuals, and accessories (if applicable).
Proof of purchase or the order number must be provided.

3. Non-Returnable Items

Returns will not be accepted for:

Products damaged due to misuse, negligence, or improper handling.
Items returned without original packaging or accessories.
Products showing signs of use, alteration, or damage caused after delivery.
Gift cards, downloadable products, or other non-returnable items (if offered).
Products specifically marked as Non-Returnable or Final Sale on the product page.

4. How to Request a Return

To initiate a return, please contact us with:

Your Order Number
Your Full Name
A description of the issue
Clear photographs or videos showing the problem (if applicable)

Contact Details:

Email: exoticsstore@outlook.com

Phone: +91 91047 40030

Our support team will review your request and provide return instructions if your request is approved.

Please do not return products without prior authorization.

5. Return Shipping

If the return is approved because:

You received the wrong item,
The product is defective, or
The product arrived damaged,

we will provide appropriate assistance for the return process and, where applicable, bear the return shipping cost.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise agreed.

6. Inspection of Returned Items

Once we receive the returned product, it will be inspected to verify that it meets the return eligibility requirements.

If the return is approved, we will proceed with the applicable replacement or refund.

If the returned item does not meet the conditions of this policy, the return request may be declined, and the product may be sent back to you.

7. Refunds

If your refund is approved:

The refund will be processed to the original payment method used for the purchase.
Refunds are generally initiated within 7–10 business days after approval.
The time taken for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider.

Shipping charges, handling charges, or other service fees may not be refundable unless required by applicable law or where the return is due to our error.

8. Order Cancellation

Orders may be cancelled before they are shipped.

If the order has already been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery if the item qualifies under this policy.

If a cancellation request is approved before shipment, any eligible refund will be processed to the original payment method.