Shipping policy

Shipping Policy

Last Updated: July 5, 2026

Thank you for shopping with ExoticsStore.shop. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.

1. Business Information

Trade Name: CHAVADA CREATION

Brand Name: ExoticsStore.shop

Managed By: Chavda Tushar Jagdishkumar

GSTIN: 24CKJPC4437Q1ZT

Email: exoticsstore@outlook.com

Phone: +91 91047 40030

Registered Address:

145, Darshannagar, Near Murgha Kendra,
Kapodra, PO: Varachha Road,
Surat, Gujarat – 395006
India

2. Order Processing

Orders are processed after successful payment confirmation.
Orders are generally processed within 1–3 business days.
Orders are not processed on Sundays or public holidays.
During peak shopping seasons, festivals, or promotional sales, processing times may be longer.

3. Shipping Locations

We currently ship across India.

If international shipping becomes available, the applicable shipping charges, delivery timelines, customs duties, and taxes (if any) will be communicated during checkout or before shipment.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions on eligible orders. Any such offers will be subject to the terms specified at the time of the promotion.

5. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

Metro Cities: 2–5 business days
Other Cities and Towns: 3–7 business days
Remote or Rural Areas: 5–10 business days

These are estimated delivery times and are not guaranteed.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS (where applicable), along with tracking details if provided by the courier partner.

You can use the tracking information to monitor the status of your shipment.

7. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

Weather conditions
Natural disasters
Public holidays
Government restrictions
Transportation disruptions
Courier service delays
Incorrect or incomplete shipping addresses provided by the customer

We appreciate your patience in such situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address, phone number, or other delivery details are provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply if the order needs to be re-shipped.

9. Failed Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability, refusal to accept the package, or an incorrect address, the shipment may be returned to us. In such cases, any reshipment may require payment of additional shipping charges.

10. Damaged Packages

If your package appears to be damaged upon delivery:

Inspect the package before accepting it, where possible.
If the package is visibly damaged or tampered with, you may refuse delivery.
Contact us within 48 hours of delivery with your order number and clear photographs of the package and product.

We will review the issue and work toward an appropriate resolution in accordance with our Return and Refund Policy.

11. Lost Shipments

If your order has not been delivered within the estimated timeframe, please contact our customer support team.

We will coordinate with the courier partner to investigate the shipment and keep you informed of the outcome.

12. Force Majeure

We are not responsible for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, transportation disruptions, or other force majeure events.